exchanges are accepted only under specific conditions to ensure
fairness for both our customers and our brand.
Eligibility for Return or Exchange
Returns or exchanges are accepted only if:
• The product received is incorrect, or
• The product received is damaged at the time of delivery.
Return / Exchange Request Timeline
Customers must raise a return or exchange request within 7 days of
receiving the order.
Conditions for Approval
• The product must be unused, unwashed, and in original
condition
• Original tags and packaging must be intact
• Proof of issue (images or video) may be required for
verification
Non-Returnable Items
• Products that are not damaged or incorrect
• Items showing signs of use, washing, or alteration
• Requests raised after 7 days of delivery
Process
Once your request is approved, our team will guide you through the
return or exchange process.
Important Note
Noorzaar does not accept returns or exchanges for reasons such as
size preference, color preference, or change of mind.
