Lilly Set

exchanges are accepted only under specific conditions to ensure 
fairness for both our customers and our brand. 
Eligibility for Return or Exchange 
Returns or exchanges are accepted only if: 

• The product received is incorrect, or 
• The product received is damaged at the time of delivery. 
Return / Exchange Request Timeline 
Customers must raise a return or exchange request within 7 days of 
receiving the order. 
Conditions for Approval 
• The product must be unused, unwashed, and in original 
condition 
• Original tags and packaging must be intact 
• Proof of issue (images or video) may be required for 
verification 
Non-Returnable Items 
• Products that are not damaged or incorrect 
• Items showing signs of use, washing, or alteration 
• Requests raised after 7 days of delivery 
Process 
Once your request is approved, our team will guide you through the 
return or exchange process. 
Important Note 
Noorzaar does not accept returns or exchanges for reasons such as 
size preference, color preference, or change of mind.

At Noorzaar, we aim to deliver your orders in a timely and secure 
manner. 
Shipping Locations 
We currently ship across India. 
Order Processing Time 
All orders are processed within 1–3 business days after order 
confirmation. Orders are not shipped or delivered on Sundays or 
public holidays. 
Delivery Time 
Once dispatched, orders are typically delivered within 4–7 business 
days, depending on the delivery location. 
Shipping Charges 
Shipping charges, if applicable, will be calculated and displayed at 
checkout before placing the order. 
Cash on Delivery (COD) 
Cash on Delivery is available for eligible orders. An additional ₹99 
COD fee will be applicable on all COD orders. 
Order Tracking 
Once your order is shipped, tracking details will be shared via email 
or SMS to help you monitor your delivery. 
Delays 
Delivery delays may occur due to unforeseen circumstances such as 
weather conditions, logistics issues, or regional restrictions. We 
appreciate your patience in such cases. 
Incorrect Address 
Please ensure all shipping details are accurate while placing your 
order. Noorzaar will not be responsible for delivery issues arising from 
incorrect or incomplete addresses. 
Every order is beautifully packed in our signature NOOR ZAAR 
Box to give you a premium unboxing experience- no matter where 
you are.